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Have Questions

Have Questions? New to Electric Bicycles?

Our trained staff of product experts, can help you choose you new Electric Bike. Let us help! Call 866-218-0902

Price Match Guarantee Policy

 

We always strive to offer the lowest prices online.  If you do find another internet store that offers a lower price than ours within 14 days of your purchase, please let us know and we will refund your original payment for the difference. If you find that our website advertises a lower price for the same item you have ordered within 14 of your purchase date, we will refund the difference as well.

To request your partial refund, e-mail "support@ebikedirect.com" us a link to the same product you bought from us on our competitor's website within 14 days from the date of your order and we will credit back you order the difference.

Our Price Guarantee has some limitations:

  • Promotions such as rebates and buy one, get one free offers are not eligible.
  • The competitor must be an online store, they may not have a retail location.
  • The website cannot be a discount or auction type website (ie; eBay, Amazon, Overstock, etc..).
  • The competitor must be an Authorized Retailer for the product.
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

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Questions & Phone Orders

Questions & Phone Orders

752 Commerce Blvd, Suite 8
Venice, Florida 34292
Call us: 866-218-0902

Shop with Confidence

Shop with Confidence

We unconditionally guarantee all defective merchandise. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund.

30 Day Moneyback Guarantee

14 Day Moneyback Guarantee:

We want you to be totally psyched about the products you purchase from eBike Direct webstore at ebikedirect.com. If at any time within 14 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 14 Day Money Back Guarantee. Also, associated shipping fees are not refundable, restock fees may apply.

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